Shipping policy
We stand by our merchandise 100% and we will accept returns on any unused and unwashed item within 30 days of purchase. Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs). Please allow 2-3 weeks for MUMMO CREAMER to refund your credit card upon receipt. Gift orders are eligible for exchange only. At this time, we cannot accept returns for items purchased from a retailer other than mummocreamer.com.
When returning an item please use our Customer Return/Exchange Form (enclosed in your package). Please fill in all information requested on the form. This will help us efficiently process your return.
For exchanges, please fill in the section for new items you’d like shipped to you. Please update your address if you need your new order shipped to an alternate address. Include payment information for new items of greater value. Exchanges will be processed within 2 weeks.
Be sure to include this form in the package you send back to us. Please mail your return package to:
MUMMO CREAMER
440 N Barranca Ave #3083
Covina, CA 91723
For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. MUMMO CREAMER is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
Once we receive the original item(s), you will receive a credit in the amount you paid (this excludes any shipping costs). Please allow 2-3 weeks for MUMMO CREAMER to refund your credit card upon receipt.
If you would like help with an exchange, return, or new purchase, please email us at info@mummocreamer.com.
RETURNS FOR ITEMS PURCHASED FROM A RETAILER OTHER THAN MUMMOCREAMER.COM
If you purchased your items from one of our retailers, please contact the retailer directly for their return policy. At this time, we cannot accept returns for items purchased from a retailer other than mummocreamer.com.
SHIPPING
All orders will ship from JS, CHINA. For Free Shipping we use USPS and for all express orders we use UPS or similar. We only offer free shipping to the contiguous U.S.
Orders.
We normally ship within 1 business day but in light of the COVID-19 CDC guidelines we have only one person in the warehouse shipping. For this reason we ask for some patience as shipping can take an additional 1-2 business days.